iPad Service Information

Warranty Service

Computer Solutions & Data Recovery is an Apple Authorised Service Provider and any issues covered by an Apple limited warranty are serviced free of charge. If your device is covered with AppleCare+, an incident fee applies. All repairs use only genuine Apple parts – complete with an Apple warranty, honoured here at Computer Solutions & Data Recovery and at Apple Retail Stores around the world. Find out if your iPad has AppleCare, by following the link and entering your serial number here.

Out of Warranty Service

If an iPad is not covered by an Apple warranty, we charge a $59 diagnostic fee to make an assessment, and provide a quotation for a replacement. Out of warranty applies when:

  • Your iPad is over one year old

  • Your iPad has an issue that’s not covered under warranty or consumer law, like accidental damage or damage caused by unauthorised modifications


Apple offers an out of warranty replacement for iPads - cost in table below. Your iPad will be new or equivalent to new in both performance and reliability. The Apple Limited Warranty is in addition to rights provided by consumer law.

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Screen Replacement

Damage caused by accident or abuse isn’t covered by the Apple warranty. If your screen cracks due to a manufacturing defect, it’s covered by the Apple warranty and consumer law.  AppleCare+ for iPad includes up to two incidents of accidental damage, each with a service fee. You can use an incident for a replacement iPad. If you don’t have AppleCare+ please refer to the out of warranty service section above. 

* Prices listed are for whole unit exchange, which may or may not be possible depending on the level of damage. Please note that your device may not be eligible for whole unit exchange if it has had an unauthorised modification or repair (such as a non-genuine display fitted). Pricing is current as of September 2020, and is subject to change. 

What should I do before bringing my iPad in for Service?

Service Appointments

are Available at our