Data Recovery

We are Illawarra’s first and only Advanced Data Recovery Centre and successfully recover data from devices which have logical, mechanical and electrical damage. It gives us great pleasure to offer our competitive services to private, commercial and government customers and can provide the following services to our clients in the region and Australia-wide:

 

We can attempt to recover data from your damaged:

 

  • Hard Drive

  • Portable/External Hard Drive

  • RAID

  • NAS (Network Attached Storage)

  • Solid State Drive

  • USB Flash Drive

  • Memory Card

  • iPhone

We offer a $50 assessment on all devices.

 

Cost for data recovery varies depending on whether the issue with your device is:

 

  • Basic software related

  • Advanced software related

  • Advanced hardware related

Click to View

Submission Form or Terms & Conditions

 

 

 

 

 

 

 

 

 

 

 

 

   

 

 

 

 

 

 

 

 

 

Note: NAS and RAID Data Recovery Costs differ from above and will be quoted after assessment.

Basic software related problems include:

 

  • Deleted Files

  • Reformatted Disk

  • Basic File system damage

 

Advanced software related problems include:

 

  • Bad Sectors/Read Errors

  • Advanced file system damage

 

Advanced hardware related problems include:

 

  • Damaged head

  • Damaged motor

 

The above prices are fixed and include parts. There are no hidden costs or surprises. The only additional costs which may apply are:

 

  • The cost of the media you want your data to be transferred onto once recovery has been successful, eg. an external hard drive.

  • Capped shipping cost of $20 for the return of your device and medium with recovered data, if applicable. 

 

Privacy and Confidentiality of your data is guaranteed.

Are you ready to book an assessment? Then follow these simple steps:

 

    1. Stop using your faulty device as problems with it will worsen if you continue using it.

    2. Either call us on (02) 4257-6050 to discuss the issue or fill in our Submission form, providing as much detail as possible.

    3. Please read our Terms and Conditions, and if you agree to them, advise by ticking the checkbox and clicking ‘submit’. This will generate              an email to you. Please print the attachment in the email, sign it and send it with your packaged packaged device. Your device needs to            be sent to:

Computer Solutions and Data Recovery

Shop 1, 189 Princes Highway

Albion Park Rail

NSW 2527

    4. Once we have received your device, we will contact you to obtain the $50 assessment fee and will provide you a quote for the data recovery attempt.  

    5. When you are happy to proceed and have accepted the quote, our recovery will commence.

Data Recovery Service Price List

Service

Data Recovery Assessment

Flash Drive/Memory Cards/Mobile Phones

Basic Software

Advanced Software

Advanced Hardware Donor Drive

Advanced Hardware

Pricing

$50

$150

$250

$450

$200

$950

*Insurance Reports include Assessment and Report

 
 

Data Recovery Terms & Conditions

Authorization


The Client authorizes Computer Solutions & Data Recovery or its designee to conduct an evaluation of the Client's media sent to determine the nature of the damage and provide an estimate of recovery cost and timing. The Client authorizes Computer Solutions & Data Recovery, its employees, independent contractors, and agents, to receive and transport the Client's media/equipment/data to, from and between their facilities. The Client hereby represents, warrants, and affirms that he, she, or it is the owner or the authorized representative of the owner of the property and all of the information and data stored on said property.


Data Recovery Not Guaranteed


Manufacturer warranty may be void. Although most manufacturers will honor product warranties following data recovery procedures, in no way shall Computer Solutions & Data Recovery be liable if Client’s media manufacturer’s warranty is VOID due to any action taken by Computer Solutions & Data Recovery. The Client understands that data recovery cannot be guaranteed and is not promised or guaranteed and that some data cannot be recovered. In no event will Computer Solutions & Data Recovery or any contractor, employee, or agent of Computer Solutions & Data Recovery be liable for any loss of data or loss of revenue or profits or any special, incidental, or consequential damages, however caused, in connection with this agreement or any service provided by Computer Solutions & Data Recovery or its agents, contractors, or employees -- even if Computer Solutions & Data Recovery has been advised of the possibility of damage or loss to persons or property.


Confidentiality & Privacy Policy


The Client agrees that Computer Solutions & Data Recovery may use any information or data supplied with or stored on the media for the purpose of completing the recovery, and will otherwise hold the Client's information in the strictest confidence. All data is the property of the owner of the media, and as such will not be transferred, displayed, described, copied, or otherwise transmitted to any third party except as required by law (e.g. illegal content relating to terrorism, child pornography, other extremely illegal activities, or by court order). Recovery technicians are not allowed to browse through recovered data of Clients beyond what is necessary for the process of recovering and verifying the integrity of the data.


Damaged Condition of Client's Media, Equipment and/or Data


The Client acknowledges that the media, equipment, and/or data is now damaged, and the Client acknowledges that the efforts of Computer Solutions & Data Recovery and/or its suppliers to analyze the damage, prepare the estimate, and complete the agreement may result in the destruction of or further damage to the media, equipment, and/or data. Computer Solutions & Data Recovery, for itself and its suppliers, regrets that due to the damaged condition of the Client’s media, equipment, and/or data, and the nature of the data recovery business, will not assume responsibility for additional damage that may occur to the Client’s media, equipment, and/or data during Computer Solutions & Data Recovery attempt to complete this agreement.


Uncontrollable Circumstances


Either the Client's or Computer Solutions & Data Recovery's performance of any part of this Agreement shall be excused to the extent that such performance is hindered, delayed, or made impractical by: (a) the acts of omissions of the other party; (b) flood, fire, strike, war, or riot; (c) unavailability of parts or software; (d) any other cause beyond the reasonable control of either
party. Upon the occurrence of any such event the party whose performance is affected shall notify the other party of the event so the negative effects of the event can be known.


Unclaimed Property


Failure to claim any property which has been left unclaimed for 30 days will be disposed of at which time, Computer Solutions & Data Recovery shall have no liability to the Client or any third party. If data recovery is successful, your data will be released to you once full payment has been received.


Limited Liability


The Client hereby agree to indemnify, defend and hold Computer Solutions & Data Recovery (hereinafter referred to as "company"), and all its officers, directors, owners, agents, employees, information providers, affiliates, licensors and licensees (collectively, the “Indemnified Parties”) harmless from and against any and all liability and costs incurred by the Indemnified Parties in connection with any claim arising out of data or data recovery.


While Computer Solutions & Data Recovery agrees to use its best effort to protect and/or recover Client data, it is exclusively the Client’s responsibility to back up all important data, documents, files, pictures or any other needed content.


The Client agrees that Computer Solutions & Data Recovery is in no way liable in the event that Computer Solutions & Data Recovery is unsuccessful in recovering or protecting Client’s data. Computer Solutions & Data Recovery assumes no liability for damage to Client’s data and/or property while performing data recovery procedures or during shipment or for uninsured shipments. The Client authorizes Computer Solutions & Data Recovery, its employees, and agents, to receive and transport this media/equipment/data to, from and between their facilities. Computer Solutions & Data Recovery shall not be liable for any claims regarding lost media whether the media has been lost at Computer Solutions & Data Recovery or while in transit.

Computer Solutions & Data Recovery's liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services. Client and Computer Solutions & Data Recovery agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at the option of Computer Solutions & Data Recovery, either (a) additional attempts by Computer Solutions & Data Recovery to recover satisfactory data or (b) a refund of the amount paid by the client.

Shop 4/60 Burelli Street, Wollongong, 2500 | wol@compsupport.net.au | (02) 4214 0084
Shop 1/189 Princes Highway, Albion Park Rail, 2527 | shc@compsupport.net.au | (02) 4257 6050
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© 2015 by Computer Solutions & Data Recovery ​